Job Title: Senior Assistant Operational Site Lead
Location: Edinburgh
Contract Type: Permanent
Salary: Competitive + Pension + Birthday Off + Career Progression
Start Date: ASAP

B-spokes Deliveries Limited is seeking a highly motivated and organized individual to join our team as an Senior Assistant Operational Site Lead. In this role, you will support the Operational Site Lead in managing the daily operations of a busy parcel distribution depot. The ideal candidate will excel in collaboration, possess strong organizational skills, and have a genuine interest in enhancing the efficiency and success of our operational team.

Operational Support:

• Assist in overseeing daily depot operations to ensure compliance with established procedures and standards.
• Collaborate with the Operational Site Lead to optimize resource allocation and workflow efficiency.
• Support the delivery and improvement of key operational metrics, performance indicators, and service levels.
• Effectively communicate operational performance to internal teams and clients.
• Adhere to health and safety and security procedures, ensuring compliance at all times.

Client Interaction:

• Engage with clients to understand their specific operational requirements and contribute to maintaining positive client relationships.
• Work with the Operational Site Lead to address client concerns and implement service enhancements.

Team Collaboration:

• Foster a cohesive and collaborative working environment by working closely with depot staff.
• Provide leadership support and serve as a point of contact alongside the Operational Site Lead.

Data Management:

• Assist in collecting and analyzing operational data to identify trends and areas for improvement.
• Contribute to the preparation of reports on key operational metrics for review and decision-making.

Resource Coordination:

• Support the management of personnel, equipment, and facilities to meet operational demands.
• Collaborate with the Operational Site Lead to implement safety measures and ensure regulatory compliance.

Continuous Improvement Initiatives:

• Actively participate in identifying opportunities for process improvement and contribute to implementing operational enhancements.
• Stay informed about industry developments and integrate relevant best practices into daily operations.

Problem-Solving:

• Assist in addressing operational challenges and implementing corrective actions to maintain smooth operations.
• Support the resolution of escalated issues and ensure timely communication of solutions.

Requirements

Qualifications:

Nice to have:

• Bachelor’s degree in Business, Logistics, Operations Management, or a related field
• Experience in a relevant operational role within the parcel delivery or logistics industry is advantageous.

Must have:

• Strong organisational skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to work collaboratively within a team and independently when necessary.
• Proficiency in data analysis and basic knowledge of analytics tools.

Benefits

Why Join Us?

Earn competitive compensation for each parcel delivered or collected, not just per drop, and benefit from highly subsidised van hire rates, up to 150% cheaper than competitors. With flexible start dates and exclusive routes tailored to you, enjoy consistent, multi-drop routes within local delivery areas. Receive thorough training and continuous support, working efficiently with optimised routes designed for maximum productivity. Get paid reliably on a monthly basis directly to your bank account, while securing long-term opportunities for sustained professional growth. Increase your income over time with additional delivery rounds and benefit from our internal promotion system, underscored by a strong commitment to diversity and inclusion.

Keywords:

Assistant General Manager, leadership, team management, operations, staff supervision, budgeting, customer service, performance evaluation, strategic planning, problem-solving, decision-making, communication, project management, conflict resolution, employee development, training, multitasking, resource allocation, process improvement, time management, compliance, recruitment, scheduling, cost control, sales analysis, inventory management, financial reporting, policy implementation, cross-functional coordination, KPI tracking, Logistics Manager, Operations Manager, Supply Chain Manager, Distribution Manager, Warehouse Manager, Shipping Manager, Transportation Manager, Inventory Control Manager, Fulfillment Manager, Supply Chain Coordinator, Logistics Coordinator, Dispatch Manager, Fleet Manager, Procurement Manager, Operations Supervisor, Distribution Supervisor, Logistics Supervisor, Warehouse Operations Manager, Freight Manager, Supply Chain Supervisor, Transportation Supervisor., Depot Manager, Distribution Manager, Warehouse Manager, Terminal Manager, Operations Manager, Site Manager, Logistics Manager, Hub Manager, Branch Manager, Facility Manager, Transport Manager, Fulfillment Centre Manager, Dispatch Manager, Fleet Manager, Supply Chain Manager, Warehouse Operations Manager, Depot Supervisor, Yard Manager, Shipping Manager, Operations Supervisor, Loading Bay Manager

About us

b-spokes is one of the largest independent delivery companies headquartered in the UK, specialising in last-mile deliveries across Scotland and the North of England. Our strategic partnerships extend to national and international brands. With a network spanning multiple managed operational sites, a comprehensive fleet of over 300+ vans, and a consistent delivery volume of 30,000 parcels per day, b-spokes is established as the go-to delivery service partner in the UK.

Since our inception in 2009, b-spokes has been unwaveringly dedicated to fostering a corporate relaxed culture characterised by integrity, diligence, and mutual respect. Our commitment to excellence is reflected not only in our operational efficiency but also in our conscientious approach to environmental sustainability.

Our core values serve as the driving force behind every aspect of our operations. They are the cornerstone of our commitment to solidifying our reputation as the preferred employer and last-mile delivery experts within the industry.

At b-spokes, we embrace diversity in all its forms. We value the unique perspectives and contributions of individuals from ethnic and minority backgrounds, as well as those with military experience, LGBTQ+ individuals, and people of all gender identities. We believe that our differences make us stronger as a team and enable us to better serve our diverse customer base. We are committed to creating an inclusive and supportive work environment where everyone feels respected, valued, and empowered to succeed.

Proud Bronze Award Recipient – Armed Forces Covenant

We are honored to have been awarded the Bronze Medal from the Armed Forces Covenant, recognising our commitment to supporting the armed forces community. In addition, we welcome applications from veterans, reservists, their families, as well as those from the NHS and Fire Service. We are dedicated to fostering an inclusive workplace that values the diverse skills and experiences these individuals bring.

b-Spokes Deliveries: Tailored Solutions Delivered by the UK's Last-Mile Delivery Experts