Role Purpose
The Cleaning Services Operations Support role supports the Cleaning Services Team Manager with all planning and preparation activity attributed to the day to day operation of the Cleaning Services Department. This includes (but is not limited to) running a consistently successful guest arrival day as well as ensuring the Support Team are trained and motivated to consistently deliver a quality service within budget control.

Key Responsibilities
Role Modelling effective leadership behaviours and our vision and values at all times. Leads and coaches the team daily to ensure all areas of responsibility are covered, guiding all team members when needed and escalate issues to the Team Manager when required.  Support the Cleaning Services team through 90 day induction including completion of mandatory safe and secure training
Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement
Monitors daily service and tasks, observing quality of work, arranging appropriate resource when needed
Achieve and exceed targets and key performance indicators
Ensure all team have the relevant qualifications and completed all training required for role
Complete relevant administrative tasks including Team Rota’s, Accurate hours worked recording, safety compliance checks and legislative compliance checks. Follow the relevant Haven process to attract, recruit and onboard new team members

Has a thorough knowledge and understanding tasks for own department.

Expertise
 Previous experience of working within a large team an advantage
The ability to work at pace and under pressure whilst remaining organised
A strong team player that has the desire to see the department succeed

Benefits:
Join us for the summer, with the potential to become permanent at the end of the year, we also have many permanent roles on offer too.
Competitive rates of pay
Accommodation available in many of our parks if you don’t live locally
50% off food in our restaurants and take away every shift you work
Regular team incentives with great rewards
Opportunity to earn an attractive bonus when you refer a friend to join our great team 
Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels
20% off in our shops and venues
Free use of Pool, Gyms and many other Leisure facilities  
Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Fantastic discounts when making purchases from most major retailors and hundreds of discounts on everyday purchases
Team Member of the Month Awards
Instant Recognition schemes with great rewards through our busiest times
Long Service awards for permanent team members

Safeguarding is one of our business priorities.  Our teams are committed to providing a safe and secure environment and promoting the welfare of children and young or vulnerable adults.