Cleaning Services Team Manager - Expiring soon!
Posted 07/03/2022 by Haven
Role Purpose
Team Manager is responsible for engaging and inspiring their team each day and setting direction in relation to the day to day activities and tasks. Ensures that team are guest obsessed, meeting targets, following standard operating procedures, driving continuous improvement and ensuring that every guest & Owner on our park has a great time with memories that last a lifetime
Supporting the Head of Facilities, the Cleaning Services Team Manager is responsible for all accommodation and venue cleaning operations, including the cleaning of holiday homes, Caravan Sales stock, and all park facilities. Effectively leading and coaching a large team of Cleaners and Coaches to plan, organise and deliver an outstanding accommodation and venue environment for our Guests, Owners and Team whilst ensuring the highest standards of hygiene and safety.
Key Responsibilities
Role Modelling effective leadership behaviours and our vision and values at all times. Leads and coaches the team daily to ensure all areas of responsibility are covered, guiding all team members when needed and escalate issues to Heads of Department when required. Deals with any employee relations issues as they arise. Support team through 90 day induction including completion of mandatory safe and secure training
Takes ownership of shift and service delivery ensuring all team are guest obsessed
Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement
Monitors daily service and tasks, observing speed of service, arranging appropriate resource when needed
Achieve and exceed targets and key performance indicators
Ensure all team have the relevant qualifications and completed all training required for role
Identifying and developing future talent in department ensuring all team have a relevant and effective PDP
Complete relevant administrative tasks including Team Rota’s, Accurate hours worked recording, safety compliance checks and legislative compliance checks. Follow the relevant Haven process to attract, recruit and onboard new team members
Manage all, Cash Procedures and Cost Control in the department maximising profit and minimise loss.
Expertise
Has a thorough knowledge and understanding of the management and tasks for own department
Previous experience of managing a large team an advantage
The ability to work at pace and under pressure whilst leading a team
Demonstrates the ability to train, appraise and development team
A strong coach and leader with a confidence in budget requirements
Computer Literate - desirable
Benefits
Join us for the summer, with the potential to become
permanent at the end of the year, we also have many permanent roles on
offer too.
Competitive rates of pay
Accommodation available in many of our parks if you don’t
live locally
50% off food in our restaurants and take away every shift you
work
Regular team incentives with great rewards
Opportunity to earn an attractive bonus when you refer a friend to
join our great team
Holidays
Discounts of 20% for all of your family & friends in Haven, Butlins
& Warner Hotels
20%
off in our shops and venues
Free
use of Pool, Gyms and many other Leisure facilities
Funded
qualification development opportunities from Level 2 to Masters Degrees
for permanent team members
Access
to the Employee Assistance Programme including support for your wellbeing
and free access to advice and expertise on financial and legal matters etc
Fantastic
discounts when making purchases from most major retailors and hundreds of
discounts on everyday purchases
Team
Member of the Month Awards
Instant
Recognition schemes with great rewards through our busiest times
Long
Service awards for permanent team members
Safer Recruitment
Safeguarding is one of our business priorities. Our
teams are committed to providing a safe and secure environment and promoting
the welfare of children and young or vulnerable adults.
#LI-JS1
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 13516_5152541
- Job ID:
- 215977122
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