Role: Customer Account Specialist
Salary: £30,000 - £33,000 per annum + private health, life assurance, 25 days holiday & pension
Location: Commutable from Crawley, Horsham, East Grinstead, Redhill, Croydon, Brighton and surrounding areas

Company
A leading manufacturing company are looking for a Customer Account Specialist to join their highly successful and growing company. The role reports into the Internal Sales Manager and the successful candidate will have previous experience of processing quotations or experience in sales support (e.g. supporting Sales Managers / processing quotations / administration for sales / processing sales orders)

The company have around 130 staff across UK, USA & Europe – 115 staff in UK. They are well established with a low staff turnover, mostly due to the fact they are a good company to work for with their open and transparent communication, offering careers rather than just jobs.

Responsibilities

• Acting as first point of contact for all Customer Account enquiries and orders received via phone and email, in a timely and professional manner.
• Processing sales/service orders with accuracy and efficiency ensuring proper configuration, pricing and delivery scheduling from initial enquiry, order intake, order fulfilment, shipment through to invoice.
• Taking ownership for the entire life cycle of the order and act as liaison between Engineering, Production, Service and Accounts departments.
• Preparation of sales quotations for the full product range.
• This encompasses organising the technical and commercial support data required for the preparation of the quotation and presenting this for ease of checking.
• Communicating the said pertinent information within the quotation to the Sales Manager or Customer.
• Reviewing factory confirmed despatch dates against requested despatch date and take appropriate action to align the dates as closely as possible.
• Preparing all necessary trade / export / import documents according to the applicable commercial laws and regulations and ensuring freight is booked to customer requirements.

Requirements

• Interest and ability to understand and learn the technical properties/data of the diverse product range
• Confident with good communication skills to liaise with our extensive range of worldwide customers and internal departments.
• Meticulous, accurate with a keen eye for detail.
• Ability to work under pressure, taking responsibility for orders received, quotations, projects and customer interactions to fully support the sales department.
• Ability to work in a fast-paced environment, reacting to quick changes effectively.
• Previous experience of order processing skills and exporting overseas (INCOterms) is desired
• Intermediate to advanced level in Microsoft Office.
• Experience of an MRP / ERP system (Preferably Dynamics 365)

If this role sounds of interest, please apply now and send your most up to date CV to Jane at TechNichols Resourcing to be considered. Or call TechNichols Resourcing and speak with Jane for further information.

We will endeavour to get back to all applicants but if you have not heard back within 5 working days unfortunately your application has been unsuccessful.