Customer Service / Operations
Posted 19/08/2024 by Harlow Recruitment Ltd
Hours: Monday to Friday 9-5:30pm.
Holiday Allowance: 20 days plus bank holidays
Our client are looking to form a customer service department. This role will be customer service and operations support, your objective is to ensure that we deliver a great customer experience. In addition to processing orders and attending to all customer-service related queries and issues in Customer Service and Operations, you will be proactive when dealing with more complex cases.
Responsibilities:
- Manage customer orders, organise processing queues and arrange additional services.
- Liaising with customers after an order has been placed, arranging deliveries, and providing delivery/shipping updates.
- Liaising with the workshop and office staff regarding customer orders.
- Maintain and develop customer relationships.
- Resolve issues and deal with customer complaints.
- Adding customer details onto our sales operations system accurately with all relevant information in a timely manner.
- Packaging and preparing customer sample orders.
It is important you are dedicated to delivering a great customer experience. Attention to detail is a must, along with great listening skills and a can-do attitude. You will have excellent organisation, communication, planning, time management and prioritisation skills. You will use a range of IT tools and platforms for daily operations which require a high level of accuracy.
- Type:
- Permanent
- Start Date:
- ASAP
- Contract Length:
- Full time
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- QTDCS
- Job ID:
- 220594917
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