Do you lead by example? Do you take pride in the work you do and the standard to which you achieve your goals? 

The Team Leader role is to take responsibility for setting the standard and lead your team to deliver exceptional customer service. You will have the direct line of responsibility for the team.

Key Responsibilities:

• Maintain standards of performance, discipline and welfare for the team in accordance with company polices. Ability to focus on best practice, the Team Leader will use their creative approach and personality to influence at all levels, leading the team to meet demanding targets and deadlines.
• Supporting the Security Manager in the continuous review and implementation of security management best practice into the team.
• Knowledge, understanding and experience of the principles, processes and outcomes of working with Quality Assurance systems.
• To manage excellent relationships with our clients, our suppliers and other partners. 
• To be computer literate.
• To have excellent leadership and motivational skills.
• Be able to work unsupervised and take responsibility. 
• Have the ability to remain calm under pressure.
• To support the Security Manager in recruitment, development and training of staff.
• To provide security solutions to meet and exceed needs and contribute to the safety of our customers, retailers, staff and property.
• Help manage the security budgets and rotas and maximise the utilisation of internal manpower resources whilst minimise dependency on use of agency staff.

Key Skills, Knowledge and Experience:

• SIA license guarding or door supervision.  Dual license with CCTV is essential.
• A proven track record of providing excellence through a delivery team and being able to motivate, drive and set standards.
• Demonstrate excellence in oral and written communication.
• To ensure compliance with all statutory and relevant company and security policies.
• Good basic understanding of budgets and a competent commercial focus.
• Capable of managing change quickly and efficiently whilst maintaining effective service provision.
• A high energy Team Leader capable of influencing at a senior level but primarily having the ability to communicate effective instruction to delivery teams.
• Ability to work well with others and continue to deliver results under pressure.
• Excellent interpersonal skills and an ability to establish credibility quickly.
• Outstanding motivational and people management skills.
• True leadership skills necessary to achieve ambitious targets.
• A flexible approach and a sense of teamwork.
• Previous experience working for a company in the retail / hospitality sector in a Security /Customer Service management role
• Substantial experience in the supervision of people, including selection and training.
• Experience within teams where motivation and development have been key drivers.

Hours: 40 hours per week on rotation shifts 4 on 4 off. 6am-6pm and 6pm-6am. Average of 40 hours per week.