Customer Services Coordinator   -  Bishops Stortford

Working Hours Mon -Friday 8.45am -5.00pm (1 hour lunch)

2days per week hybrid on completion of probation (3 months)

Salary:26k

Benefits:

Up to 10% bonus annually (dependant on company performance)

25days annual leave plus paid bank holidays

An extra day off on birthday

Workplace Pension Auto Enrolment after 3 months. 4% employee contribution, 6% Employer

An opportunity to join an international company as a  Customer Service Coordinator will provide excellent customer service within the UK Sales Division by effective communication

 In addition, the role will ensure that customer requirements are properly recorded and are met by working closely with various other departments.

Responsibilities  of the Role include:

• Ensure customer requirements are properly recorded in our internal systems and met
• Manage order entry
• Raise and manage customer complaints throughout the whole resolution process

• Process customer orders for the UK Sales division
• Liaise between the customer and the customer service team at  manufacturing and logistics location for deliveries and orders
• Cooperate with the sales team and sales coordinators to assist with pricing and order related enquires
• Distribute order confirmation and any other documentation relating to orders as per the customers’ requirements and company’s quality standards