Senior IT Infrastructure Specialist Wanted!

Join a dynamic team focused on developing, supporting, and maintaining IT Infrastructure, with a key emphasis on Network operations. Take charge in ensuring a resilient and reliable IT service, prioritising security enhancements across all implementations.

Key Responsibilities:

• Prioritise support requests to meet SLA's.
• Implement consistent processes for reliable services.
• Analyze and resolve problems efficiently.
• Lead root cause analysis for critical incidents.
• Available for critical incident response outside standard hours.
• Stay updated on IT industry trends for service enhancements.
• Design and configure network architecture and applications.
• Provide technical support during projects and deployments.

Measurable Outcomes:

• Maintain Network and Infrastructure availability as per SLAs.
• Deliver projects within specified timeframes and requirements.
• Timely response to Severity 1 calls as per SLAs.

Key Experiences:

• Proficient in enterprise network maintenance.
• Experienced with Cisco, Juniper, and Unifi equipment.
• Skilled in Secure Web Gateway solutions and automation.
• Strong knowledge of Microsoft technologies and relevant industry qualifications.
• Familiarity with VMware, SAN, and cyber security best practices.
• Hands-on experience with monitoring systems like SolarWinds and Cacti.

Key Competencies:

• Strong problem-solving and analytical skills.
• Adaptive to changing environments.
• Broad understanding of IT concepts and trends.
• Excellent customer relationship management skills.

Desirable Skills:

• Juniper JNCIA, Cisco CCNA, Microsoft Server, and VMware Certifications.
• Scripting experience in PowerShell or similar languages.