Service Administrator - Permanent  - Beeston -  £25000 - £27000

My client, a fast growing business seeks a service administrator to join a team of 4.  Working in new offfices with parking. Great prospects if you want to  progress.

Working as part of a dedicated service team, this frontline role will encompass a variety of duties, from the distribution of breakdown jobs to our service engineers, to the processing of service documentation:

The ideal candidate will have the following:

• Experience working in a service office environment with mobile engineers
• Ability to work to deadlines whilst maintaining high level of attention to detail
• Used to Teamwork in a fast pace environment/working under pressure
• Good knowledge of PC literacy, including Word and Excel
• Strong interpersonal, planning, organisational, motivational skills and using own initiative
• Proactive approach to Problem solving / Enthusiastic / Flexible

The role does require contact with internal Departments and External Customers/Suppliers, so excellent communication skills are a must. To provide and ensure an excellent customer experience. In Addition, skills to motivate/drive and support the Service team.

CORE ACTIVITIES:

• Coordinate a team of 5/7 field-based Engineers, utilising company technology tools, monitor engineer efficiencies and provide customer satisfaction using Incident Management and Satellite Navigation System (TomTom)

• Cover during absence/holidays for Service Coordinator colleagues

• Take incoming calls from Customers and Suppliers
• Customer liaison/Queries
• Engineer contact/Communication/Support
• Support S.C.A scheduling/Booking/Cancellations
• Instruct & authorise Sub-Contractors I.e. Tyre suppliers, coded welders etc

• Quotations/Estimates (within Escalation amounts)
• Electronic Planning Board, VOR, first fix & Log and keep update all Daily & Monthly Monitors
• Supply jobs/W.I.P No’s, Work in Progress Stats, Information & close off (Invoicing)
• Check & monitor Job sheets/Timesheets using Daily Opps Monitor
• Ensure a timely and efficient flow of Out-work purchase order’s /GRN’s logged and forwarded to Purchase Ledger dept.
  • Accurate invoicing and timely collation of job sheets to invoices before posting to customers
  • General Admin duties when required. Inc Reception overflow landline calls

• To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability.