Platform are currently working in partnership with a Cwmbran based business, who are looking to take on a Transport Bookings Administrator due to growth. The successful candidate will help manage key account client operations, ensuring client expectations are consistently met.

The candidate will be part of a team responsible for managing a set portfolio of 5 of the largest key account clients the company works with. They will be responsible for handling customer inquiries, booking transport in with drivers, coordinating with other onsite internal teams, giving customers ETA's and updating them with any delays or issues. They will build and maintain excellent customer relationships, ensuring all customer service level agreements are met, including delivery timeframes.

Transport Bookings Administrator Benefits:

• Salary of up to £28,000
• Full in-house and external training provided
• Laptop and mobile phone
• Salary progression
• Full Private Medical Insurance
• Discounted Gym Membership
• 20 Days holidays + Bank Holidays + additional day Birthday leave.
• Additional holiday accrual each year worked - up to 7 years.
• Wellbeing support programme - Reddot 365 - access to a range of support programmes with mini health checks, and access to an external 24/7 confidential helpline)
• Monthly Kudos Recognition scheme
• Free Parking

Transport Bookings Administrator Duties and Responsibilities:

• Key account client management, building strong relationships with clients
• Dealing with transport booking requests
• Coordinating with other on-site internal teams to arrange deliveries
• Processing of customer orders and transit requirements
• Producing transport confirmations including collection and delivery details
• Support load planning for various sites around the UK
• Keeping colleagues and customers updated of progress, informing them of any delays or issues
• Managing client bookings from initial pick up, through to delivery, ensuring excellent customer service throughout
• Ensuring bookings are completed within appropriate timeframes, meeting customer service level agreements at all times
• Administration to support the complete transport process and delivery of client specific requests
• Supporting other team members in meeting their objectives
• Collating accurate information in readiness for key client reporting

Transport Bookings Administrator Essential Skills and Experience:

• Proven experience of booking transport requests for customers
• Experience of arranging deliveries and producing related documents
• Experience of processing orders accurately on internal systems
• Excellent customer service skills, able to build strong relationships
• Strong administration skills - IT literate
• Excellent interpersonal skills, able to resolve issues and complaints
• Team player - working with other team members to ensure business support
• Organisation and prioritisation of tasks, good attention to detail

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