Exciting Opportunity for a Technical Product Specialist!

Have great customer support skills and looking to apply these to a role to create a better customer experience?

Location: Brackley, with some occasional hybrid working once established.
Salary: £30,000 per annum + Performance Bonus 
Reports To: Business Unit Manager
Hours of Work: 40 per week
Benefits and Assets: Pension, Life Assurance, Income Protection, EV Company Car Scheme, Discount Scheme, Company Laptop, Performance & Target Related Bonus.

About the Technical Product Specialist Role:

A key player in a niche sector is currently seeking a diligent Technical Product Specialist to join their team.  This role is essential for driving growth and enhancing customer experience within the business. 

If you're motivated, detail-oriented, and ready to make an impact, we want to hear from you!

Technical Product Specialist Responsibilities:

Customer Interaction:

* Serve as the lead point of contact for all customer accounts, creating a better purchasing experience.
* Build and maintain strong, long-lasting customer relationships.
* Communicate with customers to understand their needs and requirements, proactively building and nurturing long-term relationships.
* Advise customers on forthcoming production developments or new opportunities.

Business Growth:

* Identify business / sales opportunities and drive new growth from on-board / existing accounts.
* Act as the customers' voice within our organisation to ensure their needs are met.

Analysis and Record Maintenance:

* Complete analysis on customer spends.
* Maintain clear and up-to-date records on the CRM system.
* Technical Product Specialist Skills and Experience:
* Previous experience in compliance and technical product support.
* Basic IT, CRM, and MS Office Skills (Excel, Word, and Outlook).

Personal Attributes:

* Highly motivated with excellent communication, time management, and customer service skills.
* Self-disciplined, confident decision-maker, and takes responsibility for their own performance.
* Ability to understand technical engineering requirements and communicate these to relevant personnel.
* Ability to work under pressure.

Supervisory Responsibilities:

None directly, but may need to assist other parts of the company where required.

Ready to Make a Difference?

If you're someone who thrives in a dynamic environment and is looking for a role with significant impact, apply now to join our client's team as a Technical Product Specialist.

Your ability to manage and improve customer relationships and drive sales growth will be invaluable to their success.