My client is looking to recruit a Customer Service Advisor due to growth. This is an exciting opportunity to join a well-established, family run business that are currently going through a period of growth. This position will require you to build strong relationships with clients and support them with concerns and queries.  

The right individual will have previous experience working in a customer service focused position where you will have been the first point of contact for clients and be confident in carrying out a range of administrative tasks.  

Key responsibilities:  

• Answering a range of queries via telephone, email and on their portal  
• Be proactive in updating clients with relevant information regarding their order to ensure we deliver exceptional service 
• Having regular contact with the Logistics department regarding dispatch of orders 
• Liaising with the Sales Order Processing department 
• Keeping up to date with brochure/product launches 
• Attending regular meetings to decided how to improve customer service  
• Build relations with our Sales Reps to provide support as needed mutually 
• Be pro-active in resolving any issues and keeping the customer informed 

Key experience:  

• Self-motivated with an ambitious drive  
• Great communication skills and confident in upselling  
• Previous experience in a customer service focused role  
• Confident in building client relationships  
• Strong IT skills  

Pay, Benefits and Working Hours 

• A basic Salary of £23,900 per annum 
• 20 days holiday + bank holidays  
• Free breakfast 
• Solid Pension 
• Gift card incentives associated with everyday tasks 
• Office based - 8.30am-5pm, Monday – Friday 
• Free onsite parking 

Searley Owen are acting as an employment agency in relation to this vacancy, we will never send your CV without your permission.