Credit Control Manager

Stamford Hill

Hours Monday to Friday 9.30 – 6 pm (early finish on a Friday)

This growing telecom company are seeking an experienced Senior Credit Controller/Credit Control Manager.  You will work alongside 8 Billing team members and you will be responsible for the entire credit control process which includes:

• Ensuring efficient and appropriate credit control and management controls are in place.
• Managing the credit control process for multiple brands with different criteria
• Identifying improvements within the debt collection process
• Posting and allocating customer payments, processing credit card payments, and issuing manual credits
• Managing the monthly direct debit collections as well as the direct debit bounces
• Producing client statements, sending reminders, and following the credit control process progressing to LBA
• Working from a specialist telecommunications billing platform as well as a new credit control software
• Ensuring the invoicing process is followed through.
• Contacting clients by telephone, email and post
• Dealing with credit control calls and correspondence
• Managing more difficult accounts with a hands-on approach and achieving settlements and ongoing adherence to contractual terms by setting up negotiation processes to deal with disputes.
• Managing write-offs, bad debt provisions, and setting up of payment plans.
• Monthly credit control reporting, ensuring the risk of bad debt is minimised.
• Reviewing and reporting on aged debtors
• Providing monthly reports to senior management on the current status of ledger
• Managing ad hoc credit control and AR related information requests
• Implementing and managing a credit checking process
• Complete responsibility and accountability for all credit control and AR matters

To apply for the role, you will have:

• At least 2 years’ previous experience of end-to-end credit control and accounts receivable processes
• Experience and understanding of legal procedures.
• Strong written and verbal communication skills especially during difficult customer negotiations
• Ability to work under pressure.
• Ability to multitask and prioritise workload.
• Able to work independently and proactively in an efficient manner.
• Uphold confidentiality and private matters.
• Excellent IT skills, specifically Microsoft, Excel, Outlook and Word

What’s on offer:

• Early work finish on a Friday
• Extensive career progression
• After probation you will be entitled to private healthcare, heavy discount on mobile phones and products
• A variety of options on holiday entitlement