IT 1st Line Support Apprentice

Location: Milton Keynes (Central)
Apprenticeship Level: Level 3 IT Support Technician
Salary: £12,500 per annum
Hours: Monday to Friday, 9 AM - 5 PM
Work Environment: Office-based

Are you tech-savvy and eager to launch your IT career? Our client offers the ideal environment for you to expand your skills and grow professionally.

Key Responsibilities:

• Provide 1st line support both onsite and remotely to assist the technical team.
• Respond to helpdesk requests and manage help desk calls, logging, and tracking issues.
• Perform hardware and software repairs in a workshop setting.
• Install hardware and software as needed.
• Document and report on network activities.
• Assist in sourcing spare parts and replacement equipment.
• Support the technical team with maintenance tasks and installations.

Desired Skills and Attributes:

• Proficiency in IT
• Strong attention to detail
• Excellent customer service skills
• Good administrative abilities
• Ability to work well in a team
• Logical thinking and problem-solving skills
• Initiative and motivation
• Patience and perseverance

Educational Requirements:

• Ideally, GCSEs graded 4/C or above, including English and Maths.

Additional Information:

• Job Types: Full-time, Apprenticeship
• Benefits: Company pension, On-site parking
• Experience: Preferred 1 year in customer service
• License/Certification: Driving Licence (preferred)
• Work Authorization: United Kingdom (required)
• Work Location: In person

Ready to start your journey in IT with us? Apply now and become a valued member of our team!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.