Customer Service Executive / Account Manager - Packaging & Labels

Location: Leicestershire

Salary: DOE

Company: One of Europe's leading print and packaging manufacturer. 

Role: The successful candidate must have the ability to maintain and develop strong relationships with key accounts to deliver an excellent customer experience.

You will be responsible for day-to-day administration duties within the Customer Service Team, including managing customer orders from start to finish.

You will be a team player, working closely with internal departments to ensure a seamless process is achieved.

• Processing customer orders, and managing to completion
• Liaising with Planning, Operational and Despatch teams regarding customer orders
• Respond to pricing, stock and delivery enquiries
• Monitor account performance and associated improvement projects
• Managing customer projects through the business
• Serves as a day-to-day contact
• Participate in meetings with existing clients and internal teams
• Ensure high quality standards in all client deliverables
• Coordinate client-specific projects throughout the lifecycle
• Creating job briefs and booking in jobs
• Dealing with client queries and complaints whilst project managing ongoing projects
• Keeping customer records up to date

Requirements:

• Packaging / Print / Labels industry experience 
• Proven account / project management within an agency / packaging manufacturers
• Technical knowledge or printing processes – print and packaging
• Ability to use MIS systems
• Ability to input data and process orders
• Team collaboration skills
• Excellent organisational and time management skills
• Excellent communication skills - both verbal and written
• You are organised and calm under pressure
• Progression opportunities for the right candidate!

Apply:

Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent.

Key words; customer service / client services / branding / packaging / print / design / creative / graphics / CSR / customer service representative / admin / administrator / administrative / labels / Project Manager / Account Executive / Account Manager / Technical / Order processor