Contracts Retention Advisor
Posted 13/06/2024 by Hart Recruitment
Do you want to work for a global business who are a leader within their field? Do you have excellent communication skills, both written and verbal? Are you Resilient? If so, then this role is for you! Established over 100 years ago, with offices across the UK and further afield, our client is now looking for a Contracts Retention Advisor to join their team based in Smethwick.
Salary is up to £28,000 per annum depending on experience, with an OTE of £1,500 per annum. You will benefit from a competitive commission scheme for new contract signings, estimated additional earnings of up to £3,000 – Total potential earnings of £32,500 per annum.
You will receive 34 days holiday including bank holidays, an enhanced corporate company pension scheme, a perk box subscription, BHSF Health Scheme, a fantastic employee awards package and free car parking. Working 40 hours per week, Monday to Friday.
As the Contracts Retention Advisor, your duties will include:
- Assisting the Contracts Manager to stabilise the contract base and increase where possible
- Entering new Service Agreements, raising preventative maintenance/calibration visits, invoicing and providing confirmation to the customer
- Dealing with national and key account management
- Negotiating contracts and dealing with contract renewals
- Amending maintenance agreements as required
- Dealing with invoice queries to contract customers
- Carrying out other duties deemed appropriate in line with your skills and experience
- Experience working in a similar position, working within customer service or sales
- Strong commercial awareness and a proven record in contract retention and negotiation skills
- Previous experience working within a Hire, Manufacturing or Electrical organisation, however, this is not essential
- Strong focus on quality customer service with a desire to meet and exceed customer expectations
- Excellent telephone communication skills along with excellent customer service skills
- Excellent communication skills, ability to converse with new and existing accounts
- You may have experience in the following: Retention Advisor, Sales Administration, Sales Order Coordinator, Hiredesk Administrator, Sales Coordinator, Sales Order Administrator, Sales Administrator, Sales Processor, Account Manager, Business Development or any other similar position
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 9866
- Job ID:
- 221826717
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