Job Description:              Area Manager

Responsible To:              Operations Manager or other Manager as designated by the company

Short Description:          The AM is responsible for delivering Service User centred care; through the efficient operation of a number of Supported housing unit(s) and staff allocated to them in compliance with company processes and procedures.

Specific Duties:               The AM will be specifically responsible for:     

• maximisation of Service User interests by liaising with internal and external stakeholders; and
• development, maintenance and implementation of a person centred care plan for each Service User
• personal delivery of physical and mental care to Service Users
• safeguarding the rights and dignity of each Service User
• routine assessment and communication of Service User development to interested stakeholders
• effective control of  Service User financials and house budgets
• fostering of a positive environment in which Service Users and staff actively engage
• regular conduct of open and transparent two-way communication with Service Users and staff
• maintaining the  cleanliness, quality, security and safety of each home and individual service user accommodation
• provision of management and supervision to subordinate staff
• actively engage in performance and discipline management to maximise staff performance and assure compliance with company procedures
• conduct of staff training needs analysis and the co-ordination and delivery of training and professional development to maximise staff competence
• development and implementation of staff-rotas ensuring that appropriate staff cover is available to Service Users
• successfully achieving the individual objectives set by the company
• attending and actively participating in management reviews
• accomplish self-audits and pro-actively engage in external compliance audits
• enhancement current operations through continuous improvement

Generic Duties:               In addition to specific responsibilities, the AM will also be responsible for ensuring:

1. the maintenance of confidentiality of all information unless otherwise permitted by management
2. full compliance with company’s vision, values,  policies and procedures
3. compliance with legislation and GSCC Code of Conduct as reflected in company procedures
4. undergo  training and professional development as directed by the company
5. work in a manner that promotes team work and a collegial environment
6. active and positive promotion of the company’s image and brand
7. other duties that may be assigned by management

 Qualifications:               The following qualification, skills and experience are required for this role:

NVQ Level 4 in Leadership and Management in Social Care (or equivalent) with a minimum of two years experience at Assistant Manager or Team Leader level within a care setting; and

Ability to pass CCS MIP Training within  12 months of appointment date;

NVQ Level 3 in Health and Social Care with a minimum of three years experience of care-working

Strong living skills that can be transferred to service users ie. shopping, cooking etc.

Competence in the use of Microsoft Office and Internet applications

Strong English spoken, listening, writing, communication and presentation skills

Strong administration skills

Full driving license and use of own car to transport Service Users