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Role: Technical Field Service Technician
Located: Field Based- covering Devon and Cornwall
Package: Competitive salary, plus bonus, company vehicle, and additional company benefits
 

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today

What you will be doing

Providing customers with a professional, efficient maintenance and repair service, ensuring full customer satisfaction.

• To provide a technical service to customers, including installation, maintenance and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements.

• To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.

• Management and control of vehicle stock, to improve first time fix levels to customers, and to minimise stock losses.

You will ideally have:

• Excellent knowledge of electrical/ mechanical engineering,
• Good Ricoh product knowledge,
• Proven fault finding technique,
• IT literate,
• Excellent Interpersonal and customer handling skills,
• Excellent knowledge of Company Service procedures.

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.