Job Title: Operations Manager

Hours : Monday – Friday, 10.30 – 19.30 with one hour lunch break. 

Holidays : 20 days per annum plus Bank Holidays, increasing to 25 days per annum 
plus Bank Holidays after 5 years.

Our Client is seeking an experienced and highly motivated 
Operations Manager to oversee and optimize our logistics operations. The successful 
candidate will be responsible for leading a dynamic team, ensuring accurate and 
efficient shipment processing. The Operations Manager will play a crucial role in 
streamlining processes, enhancing efficiency, and maintaining the highest standards of 
service in the transportation and logistics industry. 

Responsibilities: 

• Lead and oversee the courier, mail, art and freight operation at the Heathrow warehouse. 
• Liaising with the driver controller and driving team on a daily basis. 
• Collaborate with the planning team to enhance route efficiency, monitor and adjust routes to accommodate changes in demand or  unexpected events. 
• Implement technology solutions to improve route planning and tracking. 
• Support the driver controller identifying problem routes / problem drivers, manage driver schedules to ensure operational efficiency in processing  shipments. 
• Establish and maintain quality control measures for shipments, monitor and enforce adherence to standard operating procedures. 
• Implement continuous improvement initiatives to enhance workflows,  output rates and minimising processing errors. 
• Oversee inventory levels and warehouse organization. 
• Maintain a safe working environment and ensure adherence to Health and  Safety procedures in the warehouse. 
• Collaborate with the ShipArt and customer service team to address client  inquiries and concerns. 
• Liaise daily with both teams and resolve issues promptly to maintain  positive client relationships. 
• Ensure packing runs are managed efficiently and art shipments are held /  released for shipping according to payment (schedules).
• Monitor and control operational costs within budgetary constraints, identify cost-saving opportunities and implement efficiency measures. 
• Meet with courier and freight suppliers for service level and price  negotiations. 
• Ensure compliance with transportation regulations and industry  standards. 
• Keep abreast of changes in regulations and implement necessary  adjustments. 
• Work closely with legal and regulatory affairs to mitigate risks. 
• Generate and analyse operational reports to track key performance  indicators. (Delivery /transit times, operational errors, mis-deliveries etc)  
• Provide regular updates to senior management on operational  performance. 
• Utilize data-driven insights to make informed decisions. 

 
Qualifications: 

• Education to A level or equivalent as a minimum. Bachelor's degree in Business
• Proven experience in logistics and operations management. 
• Certified knowledge of import and export customs procedures and compliance. 
• Experience in liaising with relevant HMRC departments. 
• Certified knowledge of Dangerous Goods by Air, Sea and Road. 
• Forklift licence.