• Job Tittle: Customer Service Technical Specialist
• Location: Bournemouth
• Salary/Hourly Rate: £31,000 pa
• Job Type: Permanent
• Working hours/days: 9am-5pm Monday to Friday

HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the Financial Services companies based in Bournemouth as a Customer Service Technical Specialist.

The ideal candidate will be experienced working in a similar role, ideally with financial services experience.

You will be responsible for providing technical expertise to support new business on-boarding and the ongoing day to day customer service delivery.

General Duties of Customer Service Technical Specialist:

• Provides technical guidance and training to customer service resources as required, demonstrating sound business acumen.
• Devise, implement and maintain desk top solutions to processing, operational and service delivery challenges, ensuring appropriate controls are in place to deliver solutions within risk appetite.
• Investigates and reviews customer service complaints, issues and contentious cases to ensure fair customer outcomes in accordance with regulatory requirements and trustee policy.
• Supports and routinely engages with the broader Operations controls oversight function for feed into continuous improvement needs.

General Requirements of Customer Service Technical Specialist:

• At least 5 years' experience in DC pensions (CF1 and FA2 qualification required).
• Experience with MS Office suite, and be comfortable with Word, Excel and PPT products.
• Strong interpersonal, people and influencing skill.
• Creative problem solver with strong planning and decision-making skill.
• Strong customer focus.

If you are interested in the Customer Service Technical Specialist role based in Bournemouth, hit the 'apply now!' button for an immediate interview!