Our well-established client based in Birmingham have an exciting opportunity for a Retail Associate who is looking to start an exciting new career to join their expert team. You will offer customers an excellent experience, with an unrivalled choice of quality products, displayed in inspirational settings. You will be the best in the industry, offering knowledge and expert advice to ensure you always delight customers. The package on offer will incorporate basic salary, various commission levels dependant on targets achieved and individual and departmental bonuses on targets achieved. You will receive a range of benefits which includes, preferential discounts on products and free onsite parking.

Duties and Responsibilities:

• Greet customers who enter the store
• Give advice and guidance on product selection to customers through discovery and effectively process and promote instore offers
• Assisting shoppers to find the goods and products they are looking for, enhancing sales through add on’s and upselling.
• Work on the CRM to maximise opportunities and conversion, gathering leads and ensuring all follow ups are carried out, therefore gaining the highest levels of sale conversion
• Communicate with customers both face to face and digitally
• Efficiently and accurately process sales orders
• Process cash and card payments
• Minimum Skills and Experience Required:
• A proven sales/retail background
• Interior furniture knowledge is essential
• Able to demonstrate outstanding levels of customer service
• Demonstrate professionalism and enthusiasm to deliver a great customer experience
• An ability to work under pressure, to clear goals and targets while maximising opportunities
• Offer Excellent communication skills with a digital understanding of how to communicate to customers with written, verbal, and virtual means
• IT literate with Office 365, Word & Excel
• Show initiative to work independently and within a team
• Have an outgoing personality
• Problem solving ability

Salary and Benefits:

• A starting salary of £23,000 per annum, with un uncapped OTE
• Bonus incentives and commission
• Pension contribution
• Training and learning development
• Free parking
• Annual leave entitlement