Team Leader

Team Leader – Leeds, Design Service Centre

A unique opportunity to lead and inspire a team of talented Jewellers!

Are you a skilled Administrator with experience of leading small teams? Are you customer and quality focused? If so, we'd like to hear from you!

Our Leeds Jewellery Design & Repairs workshop provides Jewellery repairs services to H. Samuel & Ernest Jones stores throughout the UK.

We're looking for an experienced Administrator with experience of leading teams to join the workshop to provide leadership and coordination to our highly skilled Bench Jeweller team. Providing day-to-day management of Jewellers and Repairs Co-ordinators you'll oversee a team of up to 4 others. Reporting into a field-based Operations Manager you'll deliver a customer centric service in a workshop environment ensuring that activities in the workshop run smoothly on a day-to-day basis and conducting all Administration for the workshop. 

Responsibilities include:

• Scheduling and allocation of the team's repair workload including the
• Timely and accurate receipt, logging, estimating, flow control and dispatching of customer repairs
• Booking items in for repair, data entry, opening deliveries & taking photos of items as they arrive
• Cost and material control
• Quality assurance and adherence to business service level requirements
• Managing/building strong working relationships with store colleagues as well as delivering on customer expectations regarding the timeliness and quality of work produced by the team
• Control of department service level agreements, management of complaints and the overall delivery of the customer approach & technical service supplied by the team

Are you the perfect Gem? 

• Coaching and leadership experience with first line supervisory skills
• Proven ability to drive high quality, high volume workflow (where job requires) and to negotiate and arbitrate difficult situations
• Strong track record of leading self and others in a service and volume target orientated environment
• Demonstrable working knowledge of workflows and systems such as Telephony systems, CRM platforms and resource modelling/planning
• Willingness to undertake Jewellery qualifications (specific to each role) for example JET and Assay office training

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: 

• Competitive salary
• Generous discount of up to 30% off our fabulous products from day one.
• An annual enhanced discount to celebrate the day you joined our team.
• Retirement Savings plans which offer flexibility in the way you save for the future.
• Immediate Life Assurance from day one.
• A minimum of 22 days holiday per year which increases after a years' service.
• Recognised qualifications, study support and structured career progression.
• Health and Wellbeing Scheme.
• Financial Wellbeing scheme.
• Give As You Earn scheme – An easy way to support causes close to your heart.
• Real Rewards - exclusive discounts on groceries, travel and leisure.

Signet is the name behind H. Samuel and Ernest Jones.  Together, we have more than 270 stores in the UK and Republic of Ireland.  But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores.  Just imagine where your career could take you

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. 

We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1).  All employment is decided on the basis of qualifications, merit and business need.