Job Title: Office Administrator and Customer Support Specialist   

    Salary:     Competitive (Open to salary expectations)

    About Us:   

We are a local double glazing specialist, offering a personal and professional service with high-quality products and expert advice. Serving London, Essex, and Hertfordshire, we have over 30 years of experience in the double glazing industry, providing energy-efficient solutions for both commercial and domestic projects. Our range includes uPVC and aluminium windows and doors, bi-fold doors, traditional sash windows, bespoke glazing projects, and more.

    Job Description:   

We are seeking a well-rounded Office Administrator and Customer Support Specialist to join our dynamic team. This role involves general administrative duties, customer interaction, invoicing, supplier communication, arranging fitting appointments, and product ordering. The ideal candidate will have excellent IT and customer service skills and will play a key role in supporting our office operations.

    Key Responsibilities:   

- Handle general administrative tasks including answering phones, responding to emails, and managing correspondence.

- Interact with customers to provide information, answer inquiries, and resolve issues.

- Raise invoices and process payments.

- Communicate with suppliers to order products and manage deliveries.

- Arrange fitting appointments and coordinate with the installation team.

- Maintain accurate records and documentation.

- Support the showroom with product displays and customer visits.

- Generate and follow up on sales leads, with the potential for commission on sales generated.

    Requirements:   

- Strong IT skills, including proficiency with CRM systems (experience with Business Pilot CRM is a plus).

- Excellent customer service and communication skills.

- Ability to manage multiple tasks and prioritize effectively.

- Attention to detail and strong organizational skills.

- Previous experience in a similar role is preferred but not essential.

- Ability to work independently and as part of a team.

    Benefits:   

- Competitive salary (negotiable based on experience and expectations).

- Commission opportunities for sales generated.

- Free on-site parking.

- Pension scheme.

- Opportunity to work in a supportive and dynamic environment with a variety of high-quality products.