Position: Lead Scheduler / Team Leader

Location: Aldershot, GU11

Salary: £29k - £31k

This is an exciting opportunity for a motivated and ambitious Scheduling Co-ordinator to play a pivotal role to assist the operations team in the delivery of reactive, planned and void maintenance. Ensuring all activities and contracts are delivered professionally to time, the co-ordinator will provide support within the Regional Service Centre and drive customer service excellence through liaison with our on-site teams,

Responsibilities
A new opportunity exists for a talented Scheduling Co-Ordinator to join our professional and expanding Regional Service Centre team. We are looking for an ambitious individual to be part of a dynamic team, focused on improving business operations and customer experience.

•    To provide day to day support and highlight the current work focusses, whilst providing front line support. 
•    Supporting to the team dealing with queries and escalated issues in accordance with established processes and a customer focused approach. 
•    To champion and environment of continuous improvement through embedding our culture, modelling our values, measuring performance and coaching. 
•    To deliver motivational performance activities to effectively manage the team to ensure they meet all assigned personal key performance indicators and personal development plans. 
•    To ensure client driven KPI’s are met through effective jeopardy management. 
•    To work in a collaborative and supportive way with internal colleagues, partners and other stakeholders as well as our client, to ensure the best possible experience is achieved for our families. 
•    To carry out administration duties. 
•    Support an innovative approach that is focusses on development of operational process to enhance the service we offer, improve customer service and improving the lived experience. 
•    To undertake monthly 1-2-1’s/team meetings to update on performance and any training requirements.  

You should have a proven record in administration of a planned and maintenance environment and be highly motivated with a passion to succeed. You should be able to identify opportunities for advancing the organisation’s mission while maintaining an awareness of the business areas and associated 

Experience

• Scheduling experience within a planned and maintenance environment
• Experience looking after a small team
• Awareness of safe working within a facilities management or building environment
• Experience of working accurately to timescales and providing customer service excellence
• Intermediate/Advanced Excel & Microsoft packages
• Experience of working accurately to deadlines in a pressurised environment 

Please apply with your CV or call Leah Seber at build recruitment. 

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.