Job Description/Responsibilities

To provide technical support to our international client base, distributors, users and operators. A role that requires a broad-based technical understanding of our products, the underlying technology and its application. To assist with technical sales and product training.

Responsibilities will include but are not limited to:

• Supporting customers through remote diagnosis and deciding strategies on how to proceed with repairs/support.
• Learn about company products and applications, to be able to communicate complex systems and theories to clients and users.
• Liaising with the Engineering department to provide continuous feedback in order to improve product design and reliability.
• Working through a list of prioritised support tickets to provide an efficient and professional service to end users.
• Supporting field services, in a ‘hands-on’ role that may require international travel.
• Provide the sales team with technical support on company products and applications.

Desired Skills and Experience

Essential

• Knowledge of Windows, Linux and  iOS networking (IP / Wi-Fi / GSM / serial).
• Good background of maths and physics
• Problem solving mind-set
• Good understanding of scientific and technical English
• Computer literate

Desirable

• Experience in a research environment.
• Familiarity with sampling theory and cybernetics (control theory).
• Interest in Earth Science interest in geotechnology/Physics with Maths
• Knowledge of programming in in a well-known language.
• Experience of providing support externally to an international client base.

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Demonstrable Character Traits

• High level problem solving ability
• Logical thinker
• Excellent communication skills, both internally and with customers
• Proactive, self-motivated and organised.
• A strong willingness to learn and develop

Personal

• Energetic and self-motivated
• Able to manage multiple priorities under pressure
• Can work both independently or within a team
• Persistent
• Unbounded enthusiasm
• Self-driven

Additional Points that count in your favour

• Practical hobbies and personal interests will likely reflect a practical nature
• Multilingual capability could be beneficial.