Contact Creator  

Location: Peterborough (Remote) 

Salary: £29,925 - £31,500 

Full Time – Permanent – 37 hours per week – Ideally located within 1 hour of Peterborough 

We have a fantastic opportunity to join our Communications and Marketing team as a Content Creator at Cross Keys Homes!  We are excited for someone new to join our brilliant and friendly team to support the delivery of the Communications and Marketing strategy through tasks both on and offline. 

We are looking for someone to create engaging and impactful content to support our internal and external communications strategy, that aligns with our brand identity, communicates our unique offerings, and engages our target audience. You will need to seek out and tell stories that show the human heart of what CKH is here to do and the impact we have on the lives of people living in our communities. 

The successful candidate will possess either a degree level qualification in social media, graphic design, video editing or marketing and communications, or equivalent experience relating to the role. 

This role is home based with the requirement to attend our Peterborough Head Office for meetings and regular travel to our various community locations to capture stories and updates to drive our communication content. The post holder is required to hold a full UK driving licence and to have access to a suitably insured vehicle for business use. Flexible working may on occasion require aspects of the work to be completed outside of standard business hours to respond to the needs of a 24/7 communications service. 

So, if you are bursting with ideas and have the skills it takes to bring them to life as effective content, we would love to hear from you! 

Interviews are expected to take place week commencing 22 July 2024.  

We are looking for someone  

• To create and curate high-quality, visually appealing content, including images, videos, and graphics, that effectively communicates our brand message and promotes our business and services. 

• To plan, schedule, and publish engaging content on social media platforms to drive brand awareness, increase followers, and enhance customer engagement. 

• To monitor digital trends, industry developments, and competitor activities to stay up-to-date and optimise our activities. 

• To interact with our online community by responding to comments, messages, and reviews in a timely and professional manner. 

• To collaborate with internal teams to gather relevant information and ensure accurate and compelling content creation. 

• To utilise analytics tools to measure and analyse the performance of social media campaigns, website and intranet effectiveness, providing actionable insights for continuous improvement. 

• To support the team in the continuous improvement of our website and intranet, identify improvements to our digital offering and create content for all online platforms. 

• To produce offline promotional materials such as posters, flyers and banners as required. 

• To support the Communications and Marketing team across all their activities as appropriate. 

Essential Requirements 

• Either degree level qualification in social media, graphic design, video editing or marketing and communications, or equivalent experience relating to the role. 

• Experience of writing effective communications for a variety of different audiences. 

• Experience of producing engaging digital content across a range of media and channels. 

• Have a keen interest in all things aesthetic, including graphic design and motion graphics. 

• Ability to create and manipulate video, photography, copy, gifs, short clips etc. 

• Strong skills in Indesign, Photoshop, Canva, Illustrator, Premiere Pro or equivalent. 

• Audio production skills. 

• Knowledge of the principles of SEO and how to create optimised content. 

• Knowledge of social media and web analytics and how to apply analytics to improve content. 

• The ability to build trusted relationships with customers, colleagues and partners, internally and externally.  

• Effective communication and influencing skills, in person and in writing. 

• Self-motivation with a pro-active approach, being able to multitask. 

• Adaptable and flexible with the ability to manage multiple projects in a fast paced, deadline driven environment. 

• A can-do attitude and excellent problem-solving skills. 

Desirable Requirements 

• Knowledge of the social housing sector. 

• Previously worked in the housing or public sector as an external affairs or communications professional. 

• Experience of planning and running photography and video shoots.