Anti Social Behaviour Team Leader
Posted a week ago by 4Recruitment Services
4Recruitment Services are seeking an Anti Social Behaviour Team Leader to work for a housing association based in Islington.
You will be responsible for the day to day supervision of a regional team of ASB officers to deliver an effective and professional response to issues of anti-social behaviour and social housing fraud, ensuring the clients neighbourhoods are places that residents want to live.
DUTIES AND RESPONSIBILITIES INCLUDE:
To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed).
You will be responsible for the day to day supervision of a regional team of ASB officers to deliver an effective and professional response to issues of anti-social behaviour and social housing fraud, ensuring the clients neighbourhoods are places that residents want to live.
DUTIES AND RESPONSIBILITIES INCLUDE:
- Ensure the ASB Officers are provided with strong, effective and positive management that establishes a culture which drives positive performance and delivers high levels of customer satisfaction.
- Provide guidance and support to ASB Officers to build a high level of individual and team knowledge and expertise in areas of ASB and tenancy fraud.
- Work with the Neighbourhood teams to map ASB hotspots and identify positive medium term and longer term solutions to ASB, inform the local Neighbourhood Plans and local offers.
- Work with local partner agencies to ensure an effective multi agency response to serious or persistent problems of ASB and tenancy fraud.
- Developing and supporting effective working practices and cross team collaboration particularly in respect to the local delivery of ASB services and tenancy enforcement action.
- Providing guidance and support to ASB Officers on more complex cases, using experience in ASB to make key decisions on initial actions particularly high risk cases. Building a high level of individual and team knowledge and expertise in areas of ASB to ensure a consistently high standard of service delivery and instil a culture of continuous improvement.
- Ensure ASB Officers are provided with strong, effective and positive management that establishes a culture which drives positive performance and delivers high levels of customer satisfaction.
- Lead and motivate the ASB Team through monthly 1:1 meeting, team meetings and annual performance reviews to ensure key performance targets are being met within service standards.
- Minimum of 12 months recent experience in a similar team leading/supervisory role, or context and ideally within a public sector organisation.
- Extensive knowledge of best practice in tackling ASB.
- Significant experience of achieving successful outcomes in managing ASB.
- Demonstrable achievement in developing a team to build team competence and performance
- A good understanding of good practice in managing tenancy fraud and key legislation.
Excellent communication skills, able to adapt approach to the audience. - Basic DBS check
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed).
- Type:
- Contract
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- BSASBTEAMLEA
- Job ID:
- 221880113
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