Job specification:

• Interact with policyholders, insurance companies, contractors, and other stakeholders assess the cause and extent of the loss.
• Dealing with property damage claims often involves complex situations and challenges.
• Assessing property damage and determining the appropriate compensation.
• Handle multiple claims simultaneously.

Your role will involve handling a portfolio of domestic losses, from visiting the customer to finalisation of the claim, and with appropriate experience under your belt and perhaps some professional qualifications in due course you will progress to handling claims of values up to £100k.

Required for this role:

• Communication skills: Effective communication is crucial for this role as you will need to interact with policyholders, insurance companies, contractors, and other stakeholders.

• Analytical skills: Strong analytical skills to assess the cause and extent of the loss.

• Problem-solving abilities: Dealing with property damage claims often involves complex situations and challenges.

• Attention to detail: Accuracy is crucial in assessing property damage and determining the appropriate compensation.

• Time management: You will be required to handle multiple claims simultaneously, and as you'll be planning your own week you must effectively manage your time, prioritise tasks, and meet deadlines to ensure timely resolution of claims.

• Empathy and customer service: You must be able to demonstrate empathy and provide excellent customer service, showing understanding and support throughout the claims process.

• Negotiation skills: You should have strong negotiation skills to reach fair and satisfactory settlements for all parties.

• Flexibility: There will be occasions when we require you to work away from home during exceptionally busy times, or when there is a business need in another region.

• Integrity and ethics: You should maintain confidentiality, avoid conflicts of interest, and adhere to professional standards and codes of conduct.

• Adaptability: You should be adaptable and able to quickly adjust your approach to different situations, ensuring effective and efficient claim resolution.

• Technical knowledge: An understanding of insurance policies, claims processes, and the technical aspects of property damage assessment. Or, if you don't have any of the above, an understanding of how a home insurance policy operates and the basic construction of a domestic property.

Benefits:

• Structured programmes with clear timescales & transparent career pathways

• Fully supported professional qualifications with rewards

• Truly flexible working, a mix of office and home

• Competitive salary

• You will join an appropriate incentive (bonus) scheme

• Fully funded company vehicle or cash in lieu allowance (Full UK driving licence essential)

• Employee assistance programme for employee well being

• Life assurance

• Group Income Protection

• Private health care plan (including pre-existing conditions)

• A Self Invested Personal Pension Scheme

• Annual leave allowance of 25 days + public holidays

• Voluntary benefits - Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, and digital GP apps