The Role Operations Manager Basildon £44,000 - £55,000 DOE

To fully support the Branch Manager in the day to day running and further development of the Basildon offices / warehouses, providing air / ocean / road transportation, 3PL logistics services, warehousing and value-added services. Assist in the management of all branch activities via team of department managers and staff and recruitment of quality of personnel. Support and assist with meeting and exceeding budgeted targeted revenue, gross profit, operating expense and net income goals and plans.

Job Responsibilities:

• Hands on Management of day to day running of the Basildon operational activities.
• Ensure policies and procedures are followed in accordance with company mandates and external certifications.
• Assist in the development and maintenance of a high performing, customer-focused branch facility
• Implement and manage strategic and operational plans to meet short and long-term objectives and goals.
• Ensure employees are trained, measured, and managed in the execution of company operational processes and standards.
• Negotiate and monitor supplier contracts as necessary.
• Prepare timely, accurate management information and reporting as required
• Support with interview, hiring and monitoring staffing levels.
• Administer performance reviews.
• Ensure a clean, properly organized, safe, healthy and professional business facility and environment for all personnel.
• Client Liaison and Escalation point for problems.
• Ensure service levels are maintained.
• Support the teams in their daily duties.
• Address failures and analyse root cause.
• Implement corrective actions to avoid repetition of failures.
• Deal with non-standard issues as they arise.
• Train new staff in all necessary procedures.
• Empower staff and encourage progression.
• Identify and implement new procedures.

The Candidate

• Demonstrated track record in leading/managing operations teams
• Demonstrated strong leadership, financial analysis, negotiation and customer satisfaction skills.
• Knowledge & Experience of all transport modes; Air, Ocean and Road
• Knowledge & Experience of 3PL and warehousing activities
• Knowledge of Customs formalities, ideally with experience of AEO
• Ability to work effectively in a business environment characterised by complexity, ambiguity and rapid change.
• Excellent interpersonal, communication, change management and presentation skills (written and verbal).
• Demonstrated ability to effectively resolve customer complaints and problems and restore or maintain business.
• Organised with an excellent attention to detail.
• Personable – will be liaising with many individuals, internally & externally.

The Package

• Salary £45,000- £55,000 DOE

• Annual leave; 31 days (prorated down if not working 5 days). Increases after 3 years service by 1 day a year, up to a further 5 days.
• Volunteer Day: Additional 1 day per year paid to give back to the local community.
• HSF: Health cash plan service that contribute to
• Pension scheme
• Free Parking
• Fresh fruit delivered weekly to all offices.
• Paid sick leave, after probation.
• EAP Program and Virtual Doctor service
• Long service financial rewards.
• Death In Service benefit of x3 salary