This is planned to be a 6 month temporary assignment with potential to go Temp-Perm.

Purpose of the role:

• To provide full and comprehensive administration support for engineers, dispatchers and service management.
• Ensuring the highest level of customer service is delivered and all KPIs are achieved.
• Full and comprehensive administration support to service customers and suppliers (internal and external).
• Ensure correct and swift processing of all work recorded in SAP.

Main duties:

• Processing and control of subcontract orders and invoicing
• Preparation of SAP quotations for external repairs
• Raising any necessary credits and debits
• Raising Purchase Orders for suppliers, follow up, control and monitor
• Provide cover for service dispatcher when required

Team responsibilities:

• Build a strong and positive relationship with customers, engineers and colleagues
• Processing service reports through to invoice
• Invoice queries and resolution/escalation as required
• Proactive follow up of quotations raised for external repairs and PM contracts
• Control and resolution of all SAP error reports
• System cleansing as required referring to the error logs.
• Process engineer’s timesheets, checking for accuracy, productivity, overtime
• Allocate and order Sub–contracted work
• Handling and filing of Paperwork
• Handling and logging of customer calls efficiently and by agreed procedure
• Participate in regular ASM / Admin / Dispatch meetings.
• Participate in regular Engineer meetings General office duties
• To raise and follow up new Customer request forms
• To ensure all Customer Processes are followed and SLA are adhered to
• Maintain and amend Customers CRM database