Title: Debt Recovery Officer

Location: Sidcup

Hybrid: 2 days office & 3 days working from home

Term: Temporary until end October 2024 (may continue)

Hours: 35 Hours per week, Monday-Friday 9am-5pm

Salary: £31,923 per annum (£17.54 per hour)

This is an exciting role for a Sidcup based client on a temporary basic for a Debt Recovery officer.

Do you have excellent communication skills?

Do you follow a take through to end result?

Key Responsibilities of a Debt Recovery Officer

• Proactively managing a portfolio of accounts to reduce rent arrears.
• Negotiating agreements/payment plans where appropriate.
• Working closely with your residents to achieve the right outcome.
• Make referrals for support and provide advice and information.
• Identify when to take legal action as appropriate, completing legal paperwork and attending court when required.
• To carry out evictions where possession has been obtained.
• Build excellent customer and stakeholder relationships, both internal and external.
• Achieve targets and KPIs.
• Making outbound and taking inbound calls.

Skills and experience:

• Excellent customer service skills are essential for this role.
• Good verbal and written communication skills.
• Strong time management & organisation skills.
• Build rapport and gain trust of your residents.
• Confident at making decisions and accountable for workload.
• Adaptable and flexible in an ever-changing environment.
• Exceptional collaborative skills to work with different departments.
• Able to work efficiently, both independently and within a team environment.

Company benefits:

• Remote working up to 80%
• Strong family-friendly policies
• Committed learning & development
• Annual leave starts from 26 days rising to 31 with length of service
• Excellent Pension Scheme - double contribution up to 6%
• Generous non-contributory life Assurance
• An Employee Assistance Programme
• Recognition bonus's (spot awards)

Please follow the link to apply for this temporary Debt Recovery Officer role based in Sidcup.