Inspections Manager - New Homes
Posted 25/06/2024 by Wheatstone Solutions
Customer Care Manager - Permanent - Warrington - £45,000
Introduction & Role
We are currently representing a House Builder in the North West of England, who are seeking a Customer Care Inspections Manager to join their team on a permanent basis.
The role entails meeting customers post occupation and determining defects and issues that have arisen providing excellent technical knowledge and support in order to rectify issues.
Day to day
- Travelling across the North West patch including Liverpool to Manchester and the surrounding areas meeting customers in their properties.
- Writing reports from Inspections to discuss with the Customer Care department and relevant stakeholders.
- Managing the Customer Care Operatives on a day to day basis to ensure quality works are carried out and to timescales.
- Liaise with the NHBC regarding technical defects and attend resolutions and insurance claims.
- Ensure any works to be carried out by contractors or in house Maintenance Operatives are completed to the best quality and to the customers' expectations.
Key Skills required
- Previous experience within a Technical Customer Care Management role or similar in the House Building / New Homes industry..
- In-depth NHBC knowledge.
- Excellent communication and customer facing skills
- Excellent report and email writing skills and proficient with IT.
Please apply below or contact Chris Ellis at Wheatstone Solutions for more information.
- Type:
- Permanent
- Start Date:
- ASAP
- Contract Length:
- Permanent
- Contact Name:
- Login or register to view
- Telephone:
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- Job Reference:
- WS2056
- Job ID:
- 221893186
- Applications:
- Less than 10
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