Your new company

Hays Recruitment are delighted to be supporting a Newcastle based organisation with the recruitment of a customer service administrator to join their team on a 12-month fixed term basis. This organisation is looking for someone with experience in a similar role who has the ability to work on their own initiative.

Your new role

As a customer service administrator, you will be responsible for ensuring high levels of customer service and professionalism. You will be responsible for a range of tasks and responsibilities such as:

• Working closely with key contacts across the business to drive excellent customer service
• Act as first point of contact for any customer queries
• Liaising with the customer service team to ensure complaints are resolved efficiently
• Supporting with reporting including call stats and quality service
• Various administrative tasks
• Record keeping

What you'll need to succeed

Our client is looking for someone with excellent customer service skills and high attention to detail.

• Previous experience in a customer service role
• Flexibility
• Excellent communication skills
• IT skills

What you'll get in return

• Hybrid working
• Competitive salary
• 34 days of annual leave
• Flexibility with working hours
• Full time hours

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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