Sales Administrator

Permanent, Hybrid role (3 remote/2 onsite split)

Job ID: 32567

8:30am – 5pm Monday to Thursday and 8:30-2:30pm Friday

£29,000 per annum

Camberley

We are looking for a dedicated Sales Administrator to provide support to our Internal and External sales teams. Main responsibilities will include ensuring timely and accurate sales orders and quotations while delivering exceptional customer service.

Experience needed:

• Experienced working with CRM Systems
• Demonstrable customer service and administration experience within an office-based environment
• Computer literate (intermediate or advanced)
• Experience and confidence working in a customer facing environment
• Commercially aware to be able to identify sales opportunities
• Able to demonstrate accuracy whilst remaining efficient
• Demonstrable prioritisation and time management scheduling skills
• Comfortable to switch between sales and proposals tasks when required
• Good level of numeracy

Duties

• Manage incoming enquiries via the sales inbox and direct them to the appropriate team members.
• Prepare standard quotations following guidance from the external sales or proposals team.
• Promptly follow up on quotations and other enquiries.
• Maintain customer record cards, including detailed customer notes in our CRM system (EFACS).
• Accurately enter and review sales orders within one working day.
• Customer Service Excellence: Respond to customer enquiries about lead times, pricing, sales documentation, and post-shipping and invoice queries within agreed timescales.
• Develop and maintain positive relationships with both internal and external customers.
• Liaise with customers and External Sales on order progress, escalate issues promptly, and handle returns and customer concerns efficiently.
• Develop a strong understanding of our extensive product database and manufacturing lead times.
• Prepare for and actively participate in customer or company meetings as required.

Other/Benefits

• Profit Share Scheme (based on company profit and is therefore not guaranteed, it is designed to pay approx. 3% of salary across a year)
• Enhanced Salary Sacrifice Pension Scheme – After 3 months service, company pays 5% where an employee pays 3%.
• 24 days holiday + banks increasing with service (3-4 days are to be used for the December shut down)
• Onsite parking
• Gym & retail discounts
• Eye care policy (money off glasses)
• Voluntary private healthcare scheme