Overview

North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in four specialist sectors: public service, enterprise, financial services, and defence & justice.

This role is intially to cover maternity but could become permanent .

Responsibilities

Key Duties & Responsibilities

Operational

Client liaison and job management/prioritisation

• Provide a single point of contact for the council and manage all works (BAU & project) based on customer priority and requirement.

Project Management

• Plan project works and ensure materials are ordered ahead of the works taking place.
• Ensure a clearly defined scope of work is prepared for each project and agreed by the client.
• Where required Risk Assessments and Method Statements (RAMS) are produced and issued to the client and engineers.
• Arrange necessary resource to complete the works. Perform delivery checks on all orders and ensure the goods are receipted via the SAP GRN process.
• Obtain a customer sign off for each project and request invoicing.
• Produce monthly MCR sheets for project work exceeding 30 days duration (PMO to provide support for MCR as required).

Management

• Contract Management – Manage financial aspects of the managed service contract and ensure invoicing is up to date and in line with contract budgets.
• Track third party contracts and highlight any that are nearing contract end to enable terms to be renegotiated.
• Validate third party supplier invoices to ensure they are in line with agreed costs and GRN or reject as appropriate.
• Provide reporting on contract financial performance each month alongside the current service performance report for inclusion in the SLT monthly performance report.

Key Accountabilities

• Ensure works are effectively scheduled and meet or exceed SLAs as applicable.
• Ensure project work is effectively managed and completed on time, on budget and to the required quality standards.
• Ensure site Health and Safety compliance and escalate any immediate issues to line management.
• Ensure robust financial management and reporting for the managed service contract.

Qualifications

For development purposes the following knowledge, skills and experience are required.

• A confident and outgoing personality
• Excellent written and oral communication skills
• Well organised
• Previous experience of project coordination/management
• Good administration skills with sound working knowledge of business systems and mainstream applications e.g., Microsoft Office 365.
• Excellent team player and relationship builder

North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage. North is an equals opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.