Ascott Transport Limited is a family owned, rapidly growing force in the delivery of customer focused transport and distribution solutions. We are trusted by some of the biggest household names in the UK across food, engineering and automotive sectors.

We pride ourselves for our commitment to create a supportive, encouraging and progressive workplace. We believe in supporting and investing in our employees’ talents to grow and develop within ATL.

Job Overview:

Are you a dynamic professional with a passion for customer service and logistics? Join our team as a Customer Services Manager, responsible for maintaining top-tier account and customer communications. Ensure that our service meets the highest standards, aligned with our Service Level Agreements (SLA) and Key Performance Indicators (KPI).

Working Hours:

Monday – Friday (42.5 hours a week)

Responsibilities

• Manage customer accounts and respond to queries promptly.
• Process outbound and collection of freight movements using WMS and TMS systems.
• Accurately enter TMS jobs in a timely manner.
• Update and communicate internal schedules; provide outbound information to customers.
• Ensure correct rating of freight movements for timely invoicing.
• Perform administrative tasks to the highest standards, adhering to customer SLAs and internal processes.
• Communicate with other departments to ensure deliveries and collections are completed; report any failures.
• Investigate and rectify failed deliveries or discrepancies.
• Enter, collate, distribute, and present customer KPI data for internal and external communication.
• Maintain excellent verbal and written communication skills with a professional telephone manner.

Qualifications and Training:

• Essential: Qualified to GCSE Level in English and Maths (or equivalent)

Knowledge and Experience:

• Essential: Customer service experience within a Transport or Warehouse environment.
• Essential: Proficiency in MS Excel, Word, Outlook,  PowerPoint and Salesforce 
• Essential: Strong organisational and administrative abilities with the ability to work independently or as part of a  team .
• Essential: Excellent communication and interpersonal skills
• Essential: Willingness to build strong interpersonal relationships  and grow a customer service team
• Essential: Skilled in producing reports for management

How to Apply

If you are ready to join a vibrant team and contribute to our success, apply today!