Sales Support
Posted 5 days ago by LKA Recruitment
Sales Support Specialist for Printing company based in Belfast.
Job Purpose
Summary of Main Tasks and Responsibilities
- At least 1 years’ experience of working in an administrative/sales/ customer service environment
- Evidence of providing exemplary service to customers
- Multiple element project management
- Carrying out administrative duties
- Verbal and written communication
- Accuracy and attention to detail
- Numeracy
- Well organised with the ability to prioritise
- Meeting targets and achieving deadlines
- Problem solving
- Interpersonal skills
- A good working knowledge of Microsoft Office packages (particularly: Outlook Word Excel)
- Good general level of education including a minimum of GCSE’s at “C” or above including Mathematics and English Language.
Job Purpose
- To prepare quotes and orders for customers.
- Respond to customer requests.
- Support the external sales team.
- To contact customers and follow up on orders to evaluate levels of customer satisfaction.
Summary of Main Tasks and Responsibilities
- Preparing quotes for customers based on their specifications and requirements.
- Processing and following up customer orders.
- Ensure that all customer enquiries etc. are followed up and dealt with promptly and effectively.
- Update computer system with amendments to enquiry/order/job specifications and maintain and update
- Complete all daily/weekly/monthly KPI reports as required
- Support external sales reps as required
- Be driven to achieve and maintain top quality customer service levels at all times
- Answer incoming telephone calls.
- Make outgoing calls to customers - not cold calling.
- Provide assistance and support to other members of the sales team as may be necessary to meet customer
- Provide regular structured feedback to enable constant improvement of product and service levels.
- Ensure that all work carried out is in line with the company’s strive for continuous improvement.
- Implement and maintain best practice in communication at all times with customers and colleagues.
- Any other reasonable duties as required, or at the request of management.
- Career advancement opportunities may exist to the right candidate.
- Type:
- Permanent
- Start Date:
- 26/06/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- AE-56
- Job ID:
- 221906492
- Applications:
- Less than 10
Remember: You should never send money to a prospective employer or disclose any financial information. Should you encounter any job listings requesting payments or financial details, please reach out to us immediately. For further guidance, visit jobsaware.co.uk.
