Customer Service Advisor
Posted 27/06/2024 by Twenty Four Seven Recruitment Services Ltd
Customer Service Advisor
*Previous experience in similar role is a MUST HAVE*
24-7 Recruitment Services acting as an Employment Business are currently recruiting for Customer Service Advisor on behalf of our client, based in Bury, Manchester.
Main Responsibilities:
* Proactive and reactive communication with customers
* Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
* POD management and communications
* Liaising with planning and transport regarding late and failed deliveries as well as re-booking
* Production of customer reporting and presentations
* Production of internal reporting packs
* Supporting drivers with live issues whilst on delivery
* Supporting the continous improvement of customer services department
* Ensuring system compliance with TMS and Microlise
* Cooperation with finance to ensure correct and timely billing
* Be part of an environment that focuses on continuous improvement which involves sharing ideas and best practice
* Liaison with customer delivery and collection points to handle discrepancies and issues
* Resolution of live issues which includes rebooking and handling of returns
* Optional - Supporting the Planning team with the creation of effective National plans
Desirable skills :
* Customer Services experience
* Previous experience of customer service tools
* Experience of Microlise
* Good conflict management experience
* Able to work well under pressure
* Good level of problem solving and initiative
* Excellent communication and interpersonal skills
* Shows passion, right first time attitude, can do approach and respect to others
* Ability to identify and articulate trends
Shift pattern:
Monday to Friday
Possibile 4 on 4 off after few weeks of training
Pay rate:
Basic - £11.44
Manchester, Bury, Bolton, Rochdale, Oldham, Radcliffe, Middleton
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- CSA/Morr/Bu_1719484475
- Job ID:
- 221906632
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