Hales Group are thrilled to be working with our client, who are seeking a Sales Support Administrator to support them in Lowestoft on a permanent basis. Your role is is crucial in providing exceptional customer service and enhancing administrative processes.
  
Duties will include:

• Responsible for phone answering, directing incoming calls to the appropriate people or departments
• Process sales orders efficiently
• Using the CRM to maintain accurate records of customer interactions and inform the relevant salesperson
• Provide a diverse range of sales support activities, from marketing support materials to hosting clients at our premises.
• Use various office software, including email, Excel spreadsheets, and company databases, to ensure the smooth operation of the sales process.
• Monitor production timesheets, enter times onto spreadsheets, and track efficiencies.
• Work with the Operations Manager to ensure all orders are progressing through production and that customers receive their orders on time and in full.
• Enter all orders for items requiring manufacturing onto the production schedule.
• Assist customers with their warranty claims, handling all necessary paperwork.
• Obtain freight quotes when necessary
• Manage courier dispatches, ensuring timely delivery and effectively handling any issues or claims.
• Support the Sales Team when required

What we need:

• Great time management skills
• Proficient in using Microsoft Office Suite
• Advanced typing skills
• Ability to prioritise tasks, maintaining composure under pressure
• Good attention to detail

Sales Support Administrator
Full-Time, Mon to Fri 7:45am-5:00pm
£30k
Lowestoft

Why work through Hales Group?

All our Consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you.  

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.