Customer Services / Customer Success Advisor
Posted 28/06/2024 by Dynamite Recruitment
Customer Service Executive/Customer Success Advisor
Salary: £23,000 - £25,000
*plus you will earn an additional bonus of approximately £3000 per year
£28,000 OTE/uncapped and this will be paid quarterly
Plus, fantastic benefits like no other organisation and include.
Hours of work: 35 hours per week across 5 days
Providing an all-round care to your customers including answering the telephone and assisting with any customer queries, supporting the Customer Success Team Leader with the on-boarding of customers through TEAMS/Zoom meetings and carrying out the administrative processes required thereafter.
My client has a small, close-knit team and an informal, friendly environment. They care greatly about our people and their customers, so you will receive the support, development and leadership needed to thrive. This is a fantastic opportunity to join the company at an exciting stage of expansion and development.
Key Duties will include:
Salary: £23,000 - £25,000
*plus you will earn an additional bonus of approximately £3000 per year
£28,000 OTE/uncapped and this will be paid quarterly
Plus, fantastic benefits like no other organisation and include.
- Private Medical Insurance (after successful completion of probation)
- Company pension (NEST)
- Team Bonus Scheme
- Onsite Café
- Great training and progression opportunities
- Friendly working environment
- Dog friendly
Hours of work: 35 hours per week across 5 days
Providing an all-round care to your customers including answering the telephone and assisting with any customer queries, supporting the Customer Success Team Leader with the on-boarding of customers through TEAMS/Zoom meetings and carrying out the administrative processes required thereafter.
My client has a small, close-knit team and an informal, friendly environment. They care greatly about our people and their customers, so you will receive the support, development and leadership needed to thrive. This is a fantastic opportunity to join the company at an exciting stage of expansion and development.
Key Duties will include:
- Undertaking customer care and sales administration.
- Working with customers through the various phases of their journey.
- Assisting customers with various enquiries via email and telephone as well as in person and virtually
- Developing and maintaining excellent relationships with all customers- Managing their accounts and expectations.
- Guiding and facilitating customers through on-boarding, demos and best practice.
- Supporting the Customer Success Team Leader in making calls to customers to update them and manage expectations.
- Answering calls from customers, providing a first-line response service
- Addressing and resolving customer queries and complaints professionally.
- Communicating and collaborating with internal team members to ensure the best possible customer experience.
- Developing a thorough understanding of new and existing customer needs and requirements to contribute to the longer-term business strategy.
- Experience of working in a customer-focused environment, providing a front-line service.
- Able to build and manage relationships with customers, ensuring an exceptional level of service.
- Able to manage own workload.
- Proactive in approach to building customer and partner relationships.
- Strong listening skills with the confidence to ask questions to maximise the effectiveness of training and development.
- Committed to continued professional development.
- Strong team player.
- Full UK Driving Licence and access to a car.
- Excellent communication and customer care skills.
- Positive and enthusiastic with the confidence to speak to customers on the telephone.
- Extremely organised.
- Experience in managing professional relationships.
- Experience of handling customer complaints
- Excellent problem-solving skills.
- Strong IT skills including experience of using Office 365.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- 1415335
- Job ID:
- 221912737
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