Repairs Admin Essex
Posted a week ago by Daniel Owen Ltd
Repairs Admin
Essex
24,000K - 26,000K
Repairs and maintenance
Looking for someone to start immediately
First line Admin required for large Housing Organisation - this will be working within the Repairs Team.
- Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
- Booking in repairs and speaking with tenants/operatives/sub-contractors
- In accordance with policy and practice, take customer repair orders, gather comprehensive repair information, accurately diagnose repairs, and schedule appropriate and relevant appointments.
- Updating systems regularly, organising and enforcing systems and regulations, and maintaining procedures for accurate record keeping
- Monitor the internal system to make sure that problems are resolved quickly by the relevant individual.
- Liaise with other departments where necessary to ensure positive expected outcomes are obtained
Provide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public
Desirable
- Previous experience working as Admin within a customer service / call centre environment
- Excellent written, verbal, questioning & interpersonal skills.
- Analytic skills.
- Strong customer experience ethos
Please send CV's through to be considered
- Type:
- Permanent
- Start Date:
- ASAP
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- Repairs Admin CM11_1719586482
- Job ID:
- 221916569
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