Back Office Sales Assistant

Location: Biddenden, Ashford

Salary: Starting at £28,000 PA (Dependent Upon Experience) + Benefits

Contract Type: Permanent

Working Hours: Monday – Friday, 7:30 am to 5:00 pm, and alternate Saturdays from 8:00 am to 1:00 pm

Job Description:

We are currently seeking a detail-oriented and efficient Back Office Sales Assistant to join our team at a reputable Timber & Builders Merchants in Biddenden, Ashford. As a Back Office Sales Assistant, you will provide essential administrative and sales support to ensure the smooth running of our operations.

Key Responsibilities:

1. Sales Administration: Assist in processing sales orders accurately and efficiently, including pricing, invoicing, and ensuring timely delivery or collection of products.
2. Customer Support: Provide excellent customer service by responding to inquiries, resolving issues, and handling customer complaints or requests in a professional and timely manner.
3. Documentation and Filing: Maintain proper records of sales transactions, invoices, receipts, and other relevant documentation. Ensure all paperwork is organized and easily accessible for reference.
4. Inventory Management: Collaborate with the warehouse team to monitor stock levels, track inventory movements, and conduct regular stock checks.
5. Sales Reporting: Generate sales reports and provide analysis on sales performance, customer trends, and product preferences to support decision-making processes.
6. Pricing and Product Updates: Assist in updating product prices, discounts, and promotions in the sales system, ensuring accuracy and consistency.
7. Team Collaboration: Work closely with the sales team, warehouse staff, and other departments to coordinate sales activities, resolve issues, and support overall business objectives.
8. Data Entry and Analysis: Enter and maintain accurate customer and product data in the system. Analyze data for insights and opportunities to enhance sales processes and customer experience.
9. Administrative Tasks: Provide general administrative support, including answering phone calls, responding to emails, and organizing meetings when necessary.
10. Health and Safety Compliance: Adhere to health and safety guidelines and procedures, ensuring a safe working environment for all staff and customers.

Qualifications and Skills:

• • Previous experience in a similar administrative or back-office role, preferably within the timber and builders merchants industry.

• • Strong organizational and multitasking abilities, with excellent attention to detail.
  • Proficiency in computer systems and software, including Microsoft Office Suite and CRM software.
  • Excellent communication skills, both written and verbal, for effective interaction with customers and colleagues.
  • Problem-solving skills to address customer inquiries and resolve issues promptly and professionally.
  • Knowledge of timber and building products is desirable but not essential; willingness to learn and develop product knowledge is essential.
  • Ability to work independently and as part of a team, while managing time and priorities effectively.
  • Flexibility to work alternate Saturdays and occasionally during busy periods.

We offer a competitive salary, dependent upon experience, along with a supportive work environment and opportunities for career growth. If you have a keen eye for detail, enjoy providing administrative support, and thrive in a fast-paced sales environment, we would love to hear from you.

GEM Personnel is acting as an Employment Business in relation to this vacancy.