Position: Technical Sales Engineer

Contract: Permanent

Location: Aldridge, Walsall. Commutable from Brownhills, Birmingham, Cannock, Burton upon Trent, Penkridge, Stafford, Wolverhampton, Walsall etc.

Salary: £DOE

Industry: Equipment Conversions

Wentworth James Group has engaged with a key client and a world leader of bespoke shipping equipment. These large fabrications are designed, manufactured and modified in Aldridge, West Midlands to suit customer requirements. Due to an internal promotion, a position has become available for a Technical Sales Engineer to join this exciting company on a permanent basis.

Responsibilities and Objectives:

• To observe and adhere to all applicable statutes and policies including (but not limited to):

• Company Rules and Policies,
• Health and Safety at Work Act 1974
• Employment Rights Act 1996
• GDPR 2018
• Sale of Goods Act 1979
• Corporate Bodies’ Contract Act 1960
• Requirements of ISO9001;2015
• Company and Supplier Terms & Conditions.

• To strive for the Company’s Vision, Mission and Goals, and live by the Core Values which are a crucial element of employment.
• To actively build and maintain strong, customer focussed, professional relationships with all stakeholders, in all situations.
• To maintain a consistently high level of work quality including working efficiently, productively and in an effective and timely manner.
• To use Company owned equipment in a responsible and legal manner and to follow all Company instructions relating to such equipment and its usage.

Main Duties and Tasks, in no particular order or preference:

• To generate own leads and take and deal with Conversion enquiries by telephone, email and web, etc., as necessary, working closely with the Conversions General Manager and Technical Sales Engineer to decide what appropriate action should be taken (Anticipated 2 new leads per week).
• To communicate appropriately with current and lapsed customers to maintain strong relationships and update the ‘CRM’ system in accordance with best Company practices and procedures.
• To provide support for the Sales department as required regarding Conversion type enquiries.
• To ensure timely and professional response to enquiries which will maximise our opportunity to supply to the customer.
• To maximise profitable sales and to follow each enquiry to its conclusion.
• To prepare and send quotations with some assistance from the Conversions General Manager and Technical Sales Engineer, follow up as necessary.
• To assist with management and administration of the Conversions enquiry pipeline.
• To co-ordinate all allocated projects, or parts thereof, efficiently and effectively through to their conclusion and ensure customer satisfaction, including those which require outsourcing to other suppliers which may necessitate on-site inspection and update visits.
• To carry out administration related to queries and orders, as necessary.
• To share knowledge and provide support regarding basic conversion work to the Sales team.
• To carry out any other duties if capable, as requested, e.g. supporting other staff positions either day to day or in holiday/absence situations.
• To always seek to increase knowledge about the business the Company carries out.
• To undertake any training as reasonably requested by the company.

The above Duties and Tasks may develop and evolve to suit the needs of the Company as time goes on and should not be considered as definitive.

Required skills and experience:

Degree or equivalent in Engineering.

Engineering / B2B background.

Good knowledge of Health & Safety and ISO9001

Be familiar with managing a sales pipeline.

Confident in all Microsoft packages.

Excellent communication skills.

Sales, Business and Marketing knowledge/skills.

Customer focused and driven.