Caddy Group are recruiting for a Customer Service Coordinator to join a growing company in the facilities management industry. Our commitment to excellence and customer satisfaction drives our success.

Position Summary - 

As a Customer Service Coordinator you will provide support to clients and the engineer team, making sure reactive tasks are completed within SLA.

Duties:

• Managing emails and phone calls

• Setting up new PPM contracts and scheduling works 

• Dealing with enquiries from clients and contractors 

• Supporting clients and contractors with any queries

• Assigning jobs to contractors within an agreed time frame

• Chasing up jobs that have not been accepted/attended to

• Ensuring that maintenance work is processed in a timely manner

• Working closely with property maintenance managers to ensure a one-team approach to management of maintenance issues.

• To operate and be measured against business KPIs

Experience:

• Credible and relevant technical experience and knowledge
• Excellent working knowledge of IT systems
• Previous experience working within property or facilities management enviroment 

Skills:

• Develop good and effective relationships with all aspects of the business internally and externally
• Demonstrate an ability to ensure confidentiality
• Excellent scheduling skills
• Excellent planning and organisational skills
• Excellent written and oral communication skills
• Ability to work independently or as part of a team
• Excellent attendance and time keeping record
• Attention to detail 
• Ability to achieve results
• Ability to take a pro-active approach and problem solve
• Flexible approach to work, prioritising and meeting deadlines
• Ability to coach and inspire others

For more information, or to apply, please send the most recent copy of your CV.