Customer Service Advisor - Romanian Speaking
Posted 01/07/2024 by SLA Employment Solutions
Our client based in Ilkley, West Yorkshire is looking to recruit a Customer Service Advisor – Romanian speaking. This is a full-time permanent position.
Duties include:
- Receive, answer, and effectively respond to all inbound customer calls, within a busy, multi-lingual contact centre in a professional, courteous and timely manner providing a 5* level of Customer Service and demonstrating a first contact resolution
- Handling/dealing with customer E-mail communications, to full resolution, ensuring complete accuracy and attention to detail
- Complete assigned tasks in a professional and timely manner, to meet agree service levels
- Check, verify and update, customer details/information within the CRM system at any point of contact
- Provide guidance and support to all customers, answering/responding to questions/queries and concerns, as appropriate
- Respond to all customer calls efficiently, politely and accurately, providing guidance and assistance to all customers
Hours of Work:
37.5 hours per week, Shift Rota, over 5 days (7.5 hours per day) within the following days/hours:
- Monday to Wednesday - 8.00 a m to 6.00 p m
- Thursday and Friday - 8.00 a m to 8.00 p m
- Saturday - 10.00 a m to 4.00 p m
Hybrid – Office / Remote
Office premises – Minimum 2 days per week – Tuesday/Wednesday
Interested? Please e-mail your CV by selecting the “Apply Now” option
( Customer Service / Customer Service / Customer Service / Customer Service / Customer Service /
Call Centre / Inbound / Outbound / Administrator / Admin )
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- --
- Job ID:
- 221923644
- Applications:
- Less than 10
Remember: You should never send money to a prospective employer or disclose any financial information. Should you encounter any job listings requesting payments or financial details, please reach out to us immediately. For further guidance, visit jobsaware.co.uk.