Coffee Shop Operations Manager - £34,000 - £37,000 based in Weybridge, Surrey

The package on offer for the role will be: 

• Salary - £30,000 - £33,000 p/a
• Car Allowance – £4,215.00 p/a
• Bonus scheme – reviewed and implemented annually
• Pension contribution – 5% employers’ contribution
• Holiday 25 days annual leave + bank holidays
• Birthday day off – additional days leave

Operations managers work to improve the working environment, business processes, turnover, and profitability of all sites. They aim to strengthen client relationships and ensure the successful continuance of business operations.

Acts as the primary escalation point with our franchise partners, works with the team on planning and executing the communication cycle to our Franchise partners.

Manages own resources to complete work on time and to specification.

Deliver and support prioritised work around new sites/ franchise partner set up, business model changes, and compliance measurement

Supports and ensures the team set, maintain and evolve operational standards, tools, processes, guidelines, systems, productivity, performance and profitability.

Responsibilities and Accountabilities

• Conduct office management tasks
• Ensure safety regulations are adhered to
• Improve operational management systems, processes, and best practices
• Implement measure to provide motivation for employees and Franchisees
• Oversee trading units and assess that they are meeting customer satisfaction goals
• Prepare, revise, and submit reports, budgets, and other documentation
• Develop and maintain a relationship with our franchise partners
• Dialogue with Franchisees about customer service issues or queries
• Perform training sessions, training support and one to one coaching
• Enhance and develop skills and knowledge across the group
• Implement quality management and regulatory compliance strategies
• Review Franchisees performance and customer related statistics

Skills and Experience

• Proven experience in operational management
• Comprehensive knowledge of quality assurance principles, methods, design, testing and implementation
• Strong people management skills with a coaching and supportive approach
• Excellent spoken and written communication skills
• Strong Microsoft Office, attention to detail and problem-solving skills
• Excellent listening skills, tact and diplomacy when dealing with difficult situations
• Able to demonstrate initiative and take the lead on tasks and projects
• Actively seeks to improve personal and team performance

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.
 
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Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.