Do you have experience in 1st Line IT Support or similar related experience and are  available asap for a 3 month or so?

If 'yes' we could have a lovely little contract for you!

Location: Houghton Regis, Beds

Rate of Pay: £12.74ph rising to £13.74ph after 12 weeks 

Benefits:  holiday pay accrual as you work 
                free parking 
                hybrid working 
                
Days/Hours of work: Mon- Fri 9am 5pm (35 hours per week)

Overview of the role: 

• Provide efficient and effective first line support to system users ensuring that requests are logged and processed efficiently, effectively and in a timely,helpful manner  manner
•  Resolving tickets on a 1st line level and where necessary, take detailed info and escalating to a more senior IT personnel for support.
• resetting passwords and usernames where required
• taking incoming calls with user issues ensuring answered and responded too within the SLA 

Person Requirements :

• Highly motivated with egood administrative and organisational skills
• experience of IT systems and accurate keyboard skills
•  Excellent customer service skills with experience of worknig with customer care/ services 
•  Ability to work independently and also  as part of a team
• Excellent English verbal and written communication 
• Ability to commit to the role for 3 months 

This is a temp role to start asap - so if you are available for about 3  months, possibly longer, and you  fancy earning a bit of money as well as getting great experience in a great company, doing this 1st line support role and you have the requirements, then please send your CV to James Newbury Appointments now. 

If you do not hear back within 3 working days, unfortunately you will not have been shortlisted but thank you for your interest and we do hope we can help on another occasion