Job Purpose

Responsible for the day-to-day and operational management of GLLaB’s frontline service team.  Provide managerial oversight of GLLaB’s comprehensive range of back-to-work employment programmes to ensure these remove barriers to work and equip residents with the skills needed to actively participate in the labour market.  To ensure high quality employment-related services are provided to residents seeking employment; through effective delivery of multiple externally and corporately funded programmes.

It will be five days week, 35 hours – 3-4 days in the office, at the Old Library building, Calderwood Street, London SE18 6QW.

Summary of main duties and responsibilities

1. Responsible for the effective day-to-day management of GLLaB’s front line employment support service, including the management of up to 15 multi-disciplinary staff members in a multi-disciplinary team

1. Ensure the effective caseload management of customers, ensuring regular and documented follow-up, tracking and review of customer action plans and milestones in order to move customers into sustained employment as quickly as possible.

1. Responsible for the management of GLLaB customer engagement and assessment services, mobile services, events and open days including those delivered in conjunction with external partners

1. Work closely with the Compliance team to carry out self-assessment and internal audit of all Employment support programmes and services; carrying out the review to achieve and maintain contractual compliance of programmes and development of services in line with best practice methodologies 

1. Support the development of best practice across service areas; improve efficiency; reduce costs; deliver value for money; and improve individual and team productivity with the ultimate aim of improving positive customer outcomes.  Undertake regular reviews GLLaB programmes and services, and adapt delivery to new initiatives to meet the changing needs of communities and resident service users.

1. Contribute to the Council’s current and emerging priorities to deliver economic prosperity for all through the work of GLLaB, the Welfare Reform Team and other Council employment initiatives.

1. Conduct and record PRADs with team members, carrying out regular 1-2-1 supervisory sessions, caseload reviews and development and review of work plans and targets. To identify areas of underperformance and put in place actions to address these and bring about improvements

1. Responsible for implementation of risk management methodologies to manage and mitigate operational, financial and reputational risks associated with programme delivery

1. Oversee the delivery of multiple externally-funded, payment-by-results and corporate programmes to ensure they support a wide range of customer groups, including those with multiple barriers to work, ensuring these are delivered to profile and other   contractual KPI

1. Work to maximise GLLaB funding streams through up to date knowledge of available funding organisations; contribute to the writing and submission of external bids for external funding to deliver sustained employment support related activities across Employment and Skills

1. Ensure consistently high performance across all externally funding programmes and services, taking mitigating actions to address underperformance as required, including the preparation and execution of Performance Improvement Plans.  Support submission of funding claims, monitoring visits and audits with funders and attend external steering group meetings

1. Monitor and review service outcomes for all contracted programmes.  Oversee the continuous improvement of GLLaB services; carry out the performance management of individual and team targets, monitoring systems and processes to ensure GLLaB achieves all quality and financial measures

1. Responsible for assisting with the delivery of frontline advice and guidance services and conducting IAG sessions, delivering group inductions and open day sessions where needed. Maximising uptake of apprenticeships and developing a broad range of provisions for local residents

1. Detailed knowledge of the employment, training and Welfare to Work arena with ability to develop operational plans that move customers into sustainable employment

1. Ensure that robust In Work Support processes and in place and implemented to support customers securing employment and to achieve sustainment outcomes on line with Programme targets

1. Prepare and present performance and progress reports and briefings on projects and services and area as required by colleagues in the Council or external funders. 

1. Deal with enquiries from and provide advice to Council Members, other directorates, government departments, members of the public and businesses on issues pertinent to GLLaB.

1. Responsible for managing external referral networks and partnership relationships with a wide-range of delivery organisations.  Lead on the development of partnership work which contributes to the objectives of GLLaB. Responsible for representing the Council on relevant Partnership Boards as required

1. Develop and maintain strong operational partner relationships with relevant referral agencies and funders, including Prime Contractors. Contribute to the production and review of delivery plans and risk registers relating to externally funded projects

1. Ensure that all systems, procedures and documentation used are in line with GLLaB’s Quality Assurance Framework and that they meet the requirements of Customer Service Excellence, Matrix and Corporate standards

1. Responsible for the marketing and promotion of GLLaB’s initiatives and programmes and representing GLLaB at external events when required

1. Responsible for working within designated project teams and undertake additional duties in line with designated roles as requested.