2nd Line IT Support Engineer - Stanmore

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2nd Line IT Support Engineer

Based in Stanmore/Berkshire - onsite

Salary circa £30,000 - £35,000 per annum dependent upon experience.

As a successful 2nd Line IT Support Engineer, you will have strong communication skills and a desire to provide outstanding service to Norwood’s client base. If you want you to join our dynamic team as a 2nd Line IT Support Engineer, please apply!

ABOUT THE ROLE

The role of the 2nd Line IT Support Engineer will involve working as part of a team providing 1st and 2nd line remote and on-site support to the services across London and a site in Berkshire. The ideal candidate for the 2nd Line IT Support Engineer role will have at least 3-6 years of experience in Windows Server and Desktop focused IT support. The position will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. . You will have strong expertise and the ability to provide rapid solutions and working flexibly in resolving and further investigating possible escalations. 

MAIN DUTIES AND RESPONSIBILITIES

Managing and maintaining computer hardware and software issues from logging to resolution, to ensure high levels of availability of the supported business  applications.

Liaising internally and externally with technical support companies and suppliers and working alongside the IT Manager and Application Support team, the role of 2nd Line IT Support Engineer will involve the following tasks:

Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support.

Liaising with Support Companies to get issues fixed.

Configuring, installing and supporting any client hardware and software.

Configuring, installing and supporting mobile devices and internal phone systems.

Assisting with new user desk setups, desk moves and associated cabling.

Processing new and leaver’s accounts.

Maintaining Asset register of all IT equipment.

Managing, assessing, and reporting on project activities to meet deadlines.

Focus on solving customer’s problems, striving to understand their needs.

Be aware of the key IT and cyber risks, proactively operating to minimise these risks within the remit of the role, acting quickly to notify of any potential or  identified IT risks through the appropriate incidents and escalations process

Maintaining end-user computing solutions including physical desktops, mobile devices (laptops, tablets, smart phones), printers, and end-device security including remote access technologies.

To be a car driver and have access to a car during office hours and willing to drive between locations.

ESSENTIAL TECHNICAL SKILLS

Windows Server 2016/2019

Windows 10/11 desktop systems

Microsoft Azure

Office 365 and the MS Office Suite

Microsoft Exchange, Teams, OneDrive, SharePoint

Active Directory

Group Policy, DNS, DHCP

Desktop Deployment Services

Networking (Switching/VLANs/Routing/Firewalls – Cisco and HP preferable)

Email and Web Filtering Systems

Managed Antivirus

Enterprise Wireless administration

Printer Management

Why Norwood?

The opportunity to work for a leading UK charity

Competitive salary & benefits package

Generous annual leave entitlement

Hybrid work arrangement

1pm finish on a Friday

Unlimited access to staff referral scheme

If you're ready to embark on a rewarding journey where every day brings new challenges and opportunities to make a difference, apply now to become our newest 2nd Line Support Engineer! Please press apply and our Recruitment Team will be in touch.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

We actively celebrate everyone's different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

No agencies please.