Resident Liaison Officer - Hemel Hempstead

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project in Hemel Hempstead. Based on site in Hemel Hempstead you will be a vital link between the site team, residents, and clients. You will be working on a planned refurbishment decarbonisation project so knowledge of this will be useful.

Key Responsibilities:

• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Requirements:

• Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) is essential. 6-12 months +
• Exceptional communication skills and ability to work collaboratively.
• IT proficiency and adaptability to on-site operations.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative, and self motivated
• Must have driving licence 

If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we’d love to hear from you.  Please contact Lucy Van der Gucht at Build Recruitment, or email (url removed) for more information.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.